RETURNS EXCHANGE
If an item is different than described, we'll take care of you. Other than that, all sales are final. No Returns. Exchanges are allowed and must be initiated within 7 days of receiving the item. Items for exchange must be brand new and complete with original packaging and tags. Buyers are responsible for shipping charges associated with the exchange. All of our sizing is in US sizes and is provided by the manufacturer. Please contact us at: info@djsboards.com for exchange instructions
All products at Dj's Boardshop have a one year manufacturer's warranty. Please email us at: info@djsboards.com with any issues so we can assist you in the manufacturer's warranty process. We here at Dj's Boardshop have no final say in the outcome of a warranty claim. The decision squarely rests in the manufacturers hands; we're here to help facilitate the process. Please be prepared to email some photos of the damaged item, if possible. This will help us determine if the warranty claim has a good chance of being accepted. Be aware that customers are responsible for shipping warrantied items to us or the manufacturer. Dj's Boardshop will cover the shipping of the product back to you if the manufacturer accepts the warranty claim.
Snowboards:
Below are a few examples of board damage that would not be covered under warranty:
Board-to-Board Impact
As with a car door ding, these things happen all too often. You and your buddies are waiting for your turn in the lift line when some dude enters into the line a bit too fast and whacks into the back of your board. In some cases this will cause the board to chip and in extreme cases an impact with enough force may cause the edge to separate from the board. The easiest way to identify this type of damage is by the contact markings that are made from someone else's edges.
Board-to-Object Impact
Damage to your snowboard is not always someone else's fault. Most of the time you, as the rider, need to face the music. You may find yourself out riding the backcountry on a warm spring day with slightly less than ideal snow cover. It is exactly these types of conditions when the rocks, normally covered by snow, seem to find their way to the surface or lie in wait just beneath. As you cruise along, the base of your board may impact these rocks. The result of this impact may be simple base gouges, edge bending, or a separation of your edges away from the board. Tell tail signs of this type of damage are detected by a scratch (or scratches) on the bottom leading to, or originating from, the affected area of the board.
Rails, Boxes, and Natural Terrain
Freestyle snowboarding is a huge part of the today's riding scene. Rail riding is now commonplace and has become very popular. All riders should be aware that any time your board comes in contact with a solid structure of any kind, the manufacturer will not warranty any damage or wear to your board. Structures can cause serious damage to your board including: scratches, bending, denting, rolling, or the edge completely separating from the board.
Rolling or separating your edge on a rail or any object is commonly a result of not having your board totally centered on a rail when initially hitting it. Bending or denting your rail occurs by coming up short on a rail and slamming the edge of you board into the rail.
"Nose-Dive" Nose Breaks
In this scenario, let's say that you're having a great day in the park. You decide to hit the big kicker and go for a corked 900. The only problem is that you miss the cork and bury the nose of the board into the top of the jump. In doing so the impact of your unplanned landing causes the nose or tail to flex backward; or in essence under itself. Structurally this is not the direction that a snowboard was designed to flex and this force will ultimately break it. If you bend the board in such a manner other than the designers had intended, the board will break.
Intentional Abuse
Now we know Dj's Boardshop customers would never do this, but it is widely known within the industry that some individuals will try to completely destroy their snowboards in hopes of getting it covered under manufacturer warranty. This will not work. Breaking the board more than it had already been damaged is a common tactic used by some riders.
Bindings:
The loss of screws, bolts and straps are not covered under the manufactures warranty. Be sure to check all screws, bolts and straps prior to riding. In the event you do lose one of these items we can't guarantee we can find a replacement, but feel free to contact us and we'll see what we can find for you.
Plastic straps become brittle in extreme temperatures and can easily break when stepped on. Exercise care when strapping in, as broken straps are not covered under the manufactures warranty. However, in the event of a broken strap contact us and we'll see if we can find a suitable replacement
Snowboards:
Below are a few examples of board damage that would not be covered under warranty:
Board-to-Board Impact
As with a car door ding, these things happen all too often. You and your buddies are waiting for your turn in the lift line when some dude enters into the line a bit too fast and whacks into the back of your board. In some cases this will cause the board to chip and in extreme cases an impact with enough force may cause the edge to separate from the board. The easiest way to identify this type of damage is by the contact markings that are made from someone else's edges.
Board-to-Object Impact
Damage to your snowboard is not always someone else's fault. Most of the time you, as the rider, need to face the music. You may find yourself out riding the backcountry on a warm spring day with slightly less than ideal snow cover. It is exactly these types of conditions when the rocks, normally covered by snow, seem to find their way to the surface or lie in wait just beneath. As you cruise along, the base of your board may impact these rocks. The result of this impact may be simple base gouges, edge bending, or a separation of your edges away from the board. Tell tail signs of this type of damage are detected by a scratch (or scratches) on the bottom leading to, or originating from, the affected area of the board.
Rails, Boxes, and Natural Terrain
Freestyle snowboarding is a huge part of the today's riding scene. Rail riding is now commonplace and has become very popular. All riders should be aware that any time your board comes in contact with a solid structure of any kind, the manufacturer will not warranty any damage or wear to your board. Structures can cause serious damage to your board including: scratches, bending, denting, rolling, or the edge completely separating from the board.
Rolling or separating your edge on a rail or any object is commonly a result of not having your board totally centered on a rail when initially hitting it. Bending or denting your rail occurs by coming up short on a rail and slamming the edge of you board into the rail.
"Nose-Dive" Nose Breaks
In this scenario, let's say that you're having a great day in the park. You decide to hit the big kicker and go for a corked 900. The only problem is that you miss the cork and bury the nose of the board into the top of the jump. In doing so the impact of your unplanned landing causes the nose or tail to flex backward; or in essence under itself. Structurally this is not the direction that a snowboard was designed to flex and this force will ultimately break it. If you bend the board in such a manner other than the designers had intended, the board will break.
Intentional Abuse
Now we know Dj's Boardshop customers would never do this, but it is widely known within the industry that some individuals will try to completely destroy their snowboards in hopes of getting it covered under manufacturer warranty. This will not work. Breaking the board more than it had already been damaged is a common tactic used by some riders.
Bindings:
The loss of screws, bolts and straps are not covered under the manufactures warranty. Be sure to check all screws, bolts and straps prior to riding. In the event you do lose one of these items we can't guarantee we can find a replacement, but feel free to contact us and we'll see what we can find for you.
Plastic straps become brittle in extreme temperatures and can easily break when stepped on. Exercise care when strapping in, as broken straps are not covered under the manufactures warranty. However, in the event of a broken strap contact us and we'll see if we can find a suitable replacement
We take customer service very seriously. Our priority is to offer the best shopping experience possible. If you ever have questions on any of our gear or policies please send us an email. All emails are replied to in less than 24 hrs within hours of operation. Customer Service hours of operation: Monday-Friday 8-5pm CST. Weekends vary. We reply to emails outside of eBay's message system whenever possible. EBay doesn't allow for the back logging of emails. So please make sure to have your current email address on file with eBay or with us. Also check to make sure your email account settings are updated so that you can accept messages from Dj's Boardshop.
LOCAL PICKUP
Because we don't have a retail location and multiple warehouse locations, we have a 'No Local Pickup' policy.
PRODUCT CONDITION
All of our gear is brand new never been used unless explicitly noted otherwise.
BEST OFFER
We use Best Offer to negotiate price only. Any terms placed with your offer MUST be sent separately to be considered. Please send offers with terms to: info@djsboards.com
We ship domestic orders Monday-Friday. To have your order ship the same day your payment must clear by 4:00am. There is an information upload delay in our systems, so most payments clearing after this time will ship the next business day. FedEx will not deliver to PO Boxes.
FedEx Ground operates Tuesday-Saturday. FedEx Air services operate Monday-Friday. We do not offer Saturday delivery for any orders placed with expedited shipping.
Offered expedited shipping options via FedEx:
FedEx 3rd Day Air (Express Saver)
FedEx 2nd Day Air
FedEx Standard Overnight
The day your order ships is not considered a transit day.
Expedited shipping order examples:
If you place an order on Tuesday at 1pm CST with 2nd Day delivery weÕll ship the following day and your gear will arrive Friday.
If you place an order Friday at 1pm CST with 2nd Day delivery weÕll ship the next Monday and your order will arrive on Wednesday.
If you place an order on Tuesday at 3am CST with 2nd Day delivery weÕll that same day and your gear will arrive on Thursday.
If you have any questions on Expedited shipping delivery times please send us an email: info@djsboards.com.
We ship orders (unless noted otherwise) for free with FedEx to physical addresses in the lower 48 states.
Adding Free Shipping to your invoice: There are two ways to receive free shipping with your order. First, at the outset of the checkout process you can enter this code: OV100. Or, you can wait and the code will be automatically applied at the last step before order confirmation. To qualify for free shipping your order must be shipped to a physical address in the lower 48 states (NO P.O. Boxes).
FedEx Ground operates Tuesday-Saturday. FedEx Air services operate Monday-Friday. We do not offer Saturday delivery for any orders placed with expedited shipping.
Offered expedited shipping options via FedEx:
FedEx 3rd Day Air (Express Saver)
FedEx 2nd Day Air
FedEx Standard Overnight
The day your order ships is not considered a transit day.
Expedited shipping order examples:
If you place an order on Tuesday at 1pm CST with 2nd Day delivery weÕll ship the following day and your gear will arrive Friday.
If you place an order Friday at 1pm CST with 2nd Day delivery weÕll ship the next Monday and your order will arrive on Wednesday.
If you place an order on Tuesday at 3am CST with 2nd Day delivery weÕll that same day and your gear will arrive on Thursday.
If you have any questions on Expedited shipping delivery times please send us an email: info@djsboards.com.
We ship orders (unless noted otherwise) for free with FedEx to physical addresses in the lower 48 states.
Adding Free Shipping to your invoice: There are two ways to receive free shipping with your order. First, at the outset of the checkout process you can enter this code: OV100. Or, you can wait and the code will be automatically applied at the last step before order confirmation. To qualify for free shipping your order must be shipped to a physical address in the lower 48 states (NO P.O. Boxes).
SHIPPING: USA EVERYWHERE ELSE (APO/FPO, AK, HI, PR, VI, GU, AS)
We ship to these destinations via USPS Priority Mail.
Orders will leave our warehouse in 48 hours and take on average 4-8 days for delivery.
Shipments to APO/FPO addresses can vary greatly (normally 1-2 weeks). Give yourself more time around holidays.
We offer an optional shipping insurance. Note: To opt out, you must unselect the box during the checkout process. Shipping insurance for the non-contiguous states is $2.95 for every $100 of an order subtotal, minimum of $2.95. For example, an order with a subtotal of $300 would have an optional shipping insurance fee of $8.85
SHIPPING: CANADA
We use USPS Priority International and FedEx International as our shipping methods.
We ship Canadian orders within 48hrs of your payment clearing Monday-Friday.
All of our pricing is in USD.
Please don't omit phone number or first name in checkout as it's needed for customs.
We can't mark items as gifts or samples.
We mark the item at the price you pay.
To avoid fraud none of our packages can be forwarded or re-routed once shipped.
Taxes/duties still apply in addition to the shipping fee. In some situations you may be asked to pay them upon delivery or you may be sent a bill.
NOTE: We offer USPS Priority Mail International as an option. Delivery time is normally 4-8 days depending on customs. However, over holidays it is dramatically delayed and we strongly recommend FedEx International Economy over these times.
There is an optional shipping insurance for USPS. Shipping insurance for USPS Canada is $3.95 for every $100 of an order subtotal, minimum of $3.95. For example, an order with a subtotal of $300 would have optional shipping insurance of $11.85. It's not required and we will still assist you with claims if you don't opt for it, but we recommend it. Note: To opt out, you must unselect the box during the checkout process.
SHIPPING: INTERNATIONAL
International shipping inquiries outside of Canada please contact us at: info@djsboards.com
To pay for an item from Dj's Boardshop, please use our secure Checkout Now link through Channel Advisor's checkout system. Please note that if you pay directly through eBay or Paypal (Without using our checkout) your order can be delayed 2-3 days.
We accept all major credit cards (Only US and Canada), Paypal, credit cards through Paypal.
Please Note: We only accept credit card orders for cards issued within the US/Canada and orders shipping within US/Canada. Due to high volume of fraudulent credit card orders we have received, we can only ship to the billing address associated with the card.
If you need to have an order shipped to an address other than the billing address on file with the card issuing bank please contact us at: info@djsboards.com prior to submitting payment.
Orders being shipped within Minnesota will be subject a 6.75% sales tax.
Please contact us at: custserv@djsboards.com if you are bidding on multiple items and you're not going to make payment right away.
If payment is not received after 8 days, a dispute is automatically filed with eBay. After 8 days, we can no longer guarantee product availability. If payment is made promptly, we will do our best to reserve the item.
We accept all major credit cards (Only US and Canada), Paypal, credit cards through Paypal.
Please Note: We only accept credit card orders for cards issued within the US/Canada and orders shipping within US/Canada. Due to high volume of fraudulent credit card orders we have received, we can only ship to the billing address associated with the card.
If you need to have an order shipped to an address other than the billing address on file with the card issuing bank please contact us at: info@djsboards.com prior to submitting payment.
Orders being shipped within Minnesota will be subject a 6.75% sales tax.
Please contact us at: custserv@djsboards.com if you are bidding on multiple items and you're not going to make payment right away.
If payment is not received after 8 days, a dispute is automatically filed with eBay. After 8 days, we can no longer guarantee product availability. If payment is made promptly, we will do our best to reserve the item.
In order to save money, materials, and resources snowboard manufacturers alternate base colors for all die cut bases. The picture below is a good example of two different base colors for the same board. We can not take base color requests as we don't know what colors and quantities of each we'll receive from the manufacturer. At the end of the day it's just your base color. It looks pretty important with the image right next to the board but once you start riding you never see it.
We love snowboarding and we love seeing people stoked on snowboarding! That's why we spend so much time thinking about, building, and fine tuning our package building process. Whether you're a weekend warrior, or a powder hound or you spend all day in the park, we've got that perfect package for you. If you feel a little overwhelmed by all the choices and need a little help finding your ideal set up click on this icon
Form
We know looks aren't everything but it's nice to have tight looking setup. We spend countless hours matching up the best looking boards, boots, and bindings to make sure they work together.
Function
We also spend hours making sure we explain who the package is right for. In the end weight is the most important factor in finding the right board for the rider. We make sure to mention the ideal weight rang e for all of our snowboard packages. Toe drag is also a big pain (when the boot is too long for the waist width of the board and drags during carves). At dj's we factor in board waist width and boot size into every package so you don't have to worry about drag... something other sellers don't do.
Flexibility
If you see a board binding combo that you like but want a different boot, or if you don't see your boot size available in a certain package just give us an email and we'd be happy to help you find your ideal snowboard package.
Feedback
Let us know what you think. While we have a crew of male and female riders that give us feedback on our packages we love to hear directly from the consumer... that's the best feedback
Form
We know looks aren't everything but it's nice to have tight looking setup. We spend countless hours matching up the best looking boards, boots, and bindings to make sure they work together.
Function
We also spend hours making sure we explain who the package is right for. In the end weight is the most important factor in finding the right board for the rider. We make sure to mention the ideal weight rang e for all of our snowboard packages. Toe drag is also a big pain (when the boot is too long for the waist width of the board and drags during carves). At dj's we factor in board waist width and boot size into every package so you don't have to worry about drag... something other sellers don't do.
Flexibility
If you see a board binding combo that you like but want a different boot, or if you don't see your boot size available in a certain package just give us an email and we'd be happy to help you find your ideal snowboard package.
Feedback
Let us know what you think. While we have a crew of male and female riders that give us feedback on our packages we love to hear directly from the consumer... that's the best feedback
We promise to have the largest selection of snowboard packages on eBay. Not only that but we will beat any lower prices on eBay. If you find a (Buy It Now) package with the same board, and similar or better snowboard binding/boots we'll not only match the price but we'll throw in a free pair of Skull Candy Ear Buds.
To qualify for the price match and free Skull Candy headphones:
You must email us prior to purchase.
Competing package must be BUY IT NOW
Competing package must still be available for purchase
Competing package must have the exact same board
Competing package must have boots and bindings of the same or higher value
To qualify for the price match and free Skull Candy headphones:
You must email us prior to purchase.
Competing package must be BUY IT NOW
Competing package must still be available for purchase
Competing package must have the exact same board
Competing package must have boots and bindings of the same or higher value